your Air source heat
pump service specialists
See what we check, from the garden to your radiators
Tap each number to explore the parts of your heat pump system our engineers look after during every service.
TrueCare air source heat pump
service plans
Servicing, made simple.
air source heat Pump Service
Billed Annually-
One annual payment
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Annual Direct Debit Available
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We'll contact you to schedule your service
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Simple and easy
air source heat Pump Service
Billed Monthly-
Spread the cost
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Collected via Direct Debit
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We'll contact you to schedule your service
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No interest or added charges
Protect your investment
Keep your heat pump running at its best
Book your professional air source heat pump service from TrueCare. Our fully certified engineers provide thorough, reliable servicing that protects your investment, maintains efficiency, and helps your system perform for years to come.
What to expect from a TrueCare Service
What's included in your air source heat pump service?
Your heat pump is a big investment — proper care is what keeps it efficient, reliable, and worth the money you’ve put in.
Our certified engineers inspect the outdoor unit, pipework and insulation. We check and top up antifreeze, clean your outdoor unit, filters and clear any trapped air. We’ll also fine-tune pressure, flow rates and controls, and test your immersion heater, cylinder and safety valves — plus full safety checks on unvented systems.
We’ll also check you’re happy with how your heat pump is performing, optimise it further where we can, and make sure you know how everything works.
The result: a heat pump that runs quieter, works harder for less, and stays looked after by engineers who specialise in nothing else.
Hear from our customers
Don’t just take our word for it
We Solve Real Problems
Having Problems With Your Heat Pump?
If your air source heat pump isn’t heating properly, running noisily, or your bills have started creeping up, something’s usually not quite right — and it’s rarely as serious as it feels.
Our engineers specialise in getting to the bottom of heat pump problems, whatever the cause, and putting them right.
Whether it’s a fault, a system that’s fallen out of tune, or something left over from the original install, we’ll find the issue and resolve it, so you can get back to relying on your heat pump without a second thought.
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One less thing to remember
We Have Great Answers
Ask Us Anything
If you can't see your question below, send us a message, we'd be happy to help.
Yes — an annual air source heat pump service is the best way to keep your system running efficiently, catch small problems early, and avoid a costly breakdown. Without regular servicing, performance can quietly drop over time even if the unit seems to be working fine. It also ensures your manufacturer warranty remains valid.
We wouldn’t recommend it — skipping an air source heat pump service can invalidate your manufacturer’s warranty, leaving you without cover if something goes wrong later. Sticking to an annual air source heat pump service keeps your warranty valid and your system protected.
Basic upkeep, like clearing leaves and debris from the outdoor unit, is fine to do yourself, but a full air source heat pump service should be carried out by a qualified and registered engineer.
Refrigerant handling is legally regulated, so a professional air source heat pump service is the only way to keep the system safe, compliant, and under warranty. Read more here: https://www.gov.uk/guidance/fluorinated-gases-f-gases
Most air source heat pump service visits take around 1 to 2 hours, depending on the size and condition of your system. It’s a straightforward appointment, and our engineer will let you know at the end if anything needs following up on.
You don’t strictly need one — you can book an air source heat pump service as a one-off each year — but having a plan in place makes it easier, since your annual air source heat pump service is scheduled automatically and you don’t have to remember to book it yourself. It also means one less thing to think about, with a trusted engineer already lined up when it’s due.
If we spot an issue during your air source heat pump service, we’ll resolve what we can there and then. If it can’t be fixed within the scheduled appointment time, we’ll call you to arrange a separate visit to sort it — so you’re never left waiting without knowing what’s going on.
An air source heat pump service costs £249, depending on the size of your system. If you’d rather spread the cost, a service plan lets you pay in smaller, regular instalments instead of one lump sum at renewal time.
We carry out an air source heat pump service on all major makes and models, so whatever brand or age of system you have, our engineers will be able to look after it. Our engineers attend regular manufacturer training, so we stay familiar with all makes and models as the industry and technology continue to innovate. If you’re not sure whether your unit is covered, just get in touch and we’ll confirm before booking.
