Air source heat pump repairs
Heat Pump Not Performing the Way It Should? We'll Put It Right.
Which sounds like you? Choose the option that fits and tell us a little about your heat pump. We'll take it from there.
"My heat pump has stopped working properly"
It was fine, but now something's wrong: an error code, cold radiators, strange noises, no hot water. You need it diagnosed and fixed, fast.
Report a Fault"It's never worked the way I was promised"
Your home's never quite warm enough, your bills are higher than expected, or the system just doesn't feel right, and it's been that way since installation. You need someone to look at the whole system and put it right.
Book a System Check
You Invested In A Heat Pump To Be Warm, Comfortable And Save Money. So Why Isn't It Delivering?
Is your heat pump not working properly? A heat pump is only as good as the way it’s designed, installed and set up.
The system has to suit your home. Pipes, radiators and cylinder have to be sized correctly, and the controls have to be set up to match how you live.
Get those details right and a heat pump is brilliant. Miss a few and you can end up with:
- A home that never gets properly warm
- Electricity bills far higher than you were told to expect
- Hot water that runs out or never gets hot enough
- A system that’s noisy, constantly switching on and off, or throwing up errors
And the frustrating part? Many engineers won’t work on a system someone else installed. So people end up stuck with a heat pump that doesn’t work for them.
We’re TrueCare. We’ll step in and put it right.
The aftercare specialists who make heat pumps work the way they should
Heat pump not working the way it should? Looking after renewable energy systems is all we do. We don't just fix faults. We look at your whole system, find what's holding it back, and put it right.
Flip each card to see what TrueCare does, and watch your system power up.
Professional Heat Pump Repairs Can Help Identify The Problem And Get Your System Back To Running Efficiently.
Common Heat Pump Repairs And Issues Include:
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Error Codes And Faults
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No Heating Or Hot Water
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Mechanical Issues
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Leaks And Blockages
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Pressure Dropping
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Switching On And Off
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Faulty Sensors Or Controls
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Ice Build Up Not Clearing
How we put installations right
When your system has never performed as it should
What we check and correct
6 issues foundSwitch on each fix to see how it changes the home.
The result: a warmer home, lower bills, and a heat pump that finally works for you.
Book a System CheckIllustration for guidance only. Every home is different, and we'll assess yours on site.
Why Homeowners And Businesses Trust TrueCare
Aftercare is our entire focus, not a sideline. From servicing to heat pump repairs, we care.
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We’ll look after any system.
Whoever installed it and whatever the brand, we’ll step in and put things right.
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Certified, experienced engineers.
Our MCS certified engineers know heat pumps inside out: the brands, the common faults, and how to get the best out of them.
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Honest advice, always.
Sometimes it’s a settings change. Sometimes it’s more. Either way, we’ll tell you straight.
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Raising the standard of heat pump aftercare.
We believe every heat pump owner deserves a system that performs at its best. That’s what drives everything we do.
Ask Us Anything
If you can't see your question below, send us a message, we'd be happy to help.
High electricity bills usually mean your heat pump isn’t running as efficiently as it should. Common causes include flow temperatures set too high, weather compensation not set up, the immersion heater running too often, or a system that doesn’t suit your home. A TrueCare system check shows what’s affecting your running costs and how to bring them down.
Yes. We carry out air source heat pump repairs whoever installed your system. If your original installer isn’t responding, has refused to help, or has gone out of business, we can step in, find out what’s wrong and put it right. We price the work on what your system needs, not on who fitted it.
TrueCare can. Aftercare is all we do, so we can take over repairs and servicing for your heat pump. Check your handover paperwork too, as your installation may be covered by an insurance-backed warranty. If it was installed under MCS, you can find more consumer guidance on the MCS website and through the Renewable Energy Consumer Code.
The cost of an air source heat pump repair depends on the fault and any parts needed. TrueCare diagnoses the problem first and gives you a clear quote before any work begins, so there are no surprises.
There are lots of reasons a heat pump might not be working properly. The most common are incorrect controller settings, low system pressure, blocked filters, a frozen outdoor unit, a faulty sensor or valve, or a system that wasn’t set up correctly when it was installed. Our certified engineers carry out a full diagnostic to find the real cause, then put it right.
Check that your controller is switched on, the isolator switch by the outdoor unit is on, and the system pressure gauge isn’t low. Take a photo of any error code on the screen. If your heat pump still isn’t working, contact TrueCare with the make, model and error code, and our engineers will take it from there.
Every heat pump brand uses different error codes, so the same code can mean different things on different systems. Send us a photo of the code along with your heat pump’s make and model. Our engineers will explain what it means and whether your heat pump needs a repair.
Heat pumps run at lower temperatures than boilers, so radiators often feel warm rather than hot, and that’s normal. What matters is whether your rooms reach a comfortable temperature. If your home never feels warm enough, your settings, radiators or system setup may need adjusting, and our engineers can help.
Have you had your heat pump serviced?
Annual servicing keeps your heat pump running efficiently – and your manufacturers warranty valid
