your Air source heat pump service
Heat Pumps Rarely Break Down Overnight. They Slowly Start Costing You More.
Most people don’t realise their heat pump needs servicing until something goes wrong. By then, small issues can become bigger and more expensive to fix. Here’s what can happen when a service is missed:
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Bills Creep Up
Dirty filters, clogged coils and incorrect settings make your system work harder for the same heat. You won't see it all at once, only in slowly rising bills.
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Void Warranty
Most manufacturers require an annual air source heat pump service in order to maintain your warranty. If you miss one, you risk voiding the cover.
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Big Repairs
A minor refrigerant issue or a worn part caught early is a quick fix. Left alone, it can put strain on the compressor, the heart of your heat pump.
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Bad Timing
Breakdowns come at the worst time, generally during the coldest months when the unit is working hard, this tends to be when issues show up.
The difference a service makes
Drag the slider to compare a heat pump system that's been left alone with one that's had a TrueCare service.
Air Source Heat Pump Servicing, Made Simple With TrueCare
Your Warranty, Fully Protected
Every service is recorded, so your manufacturer's warranty stays valid. If anything goes wrong, you're covered.
Lower Running Costs
A regular serviced heat pump runs at its most efficient, keeping your home warm for less.
Warmth, All Year Round
We spot and sort small issues early, so your heat pump is ready for winter and you're not left in the cold.
A Heat Pump That Lasts Decades
Regular care keeps it performing like new, so you get the full 20+ years of value from your investment.
How Much Does An Air Source Heat Pump Service Cost?
Pay annually or spread the cost with monthly installments – whichever suits you best.
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Standard
A standard system uses one air source heat pump as the main source of heating (most common)
£249per yearor £20.75 a month -
Hybrid
A hybrid system combines an air source heat pump with another heating system, usually a gas or oil boiler.
£299per yearor £24.92 a month -
Cascade
A cascade system uses two or more heat pumps working together to heat your home, rather than a single unit.
£336per yearor £28.00 a month
See What Happens During a TrueCare Heat Pump Service
Tap each number to explore the parts of your heat pump system our engineers look after during every service.
Why people choose TrueCare, time and time again
Looking after your heat pump should be simple. From the engineer who turns up at your door to the reminder that lands before your service is due, we take care of the details so you don't have to.
Our people
Engineers you'll be glad to see
Our engineers know heat pumps inside out, and they're the kind of people you're happy to welcome into your home.
Reliable, every time
We turn up when we say we will and do what we say we'll do. No chasing, no guesswork.
Helpful, neat and tidy
We're happy to answer your questions, and we leave your home just as we found it.
Heat pump specialists
Heat pumps are what we do. We service all the leading brands, so you're in expert hands.
Clear, upfront pricing
Simple service plans with no hidden extras, so you know exactly what you're paying.
Keeping your heat pump running at its best
Regular servicing keeps your system efficient, helps prevent breakdowns and can help keep your manufacturer warranty valid.
We make it easy
No diary reminders, no lost paperwork. From your first booking to every service after, we look after it all.
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1
We remind you
We'll let you know when your service is due, so it never slips your mind.
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2
We service your heat pump
A friendly engineer arrives at a time that suits you and gives your system a thorough check.
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3
We keep your records
Your service history is kept safely on file, ready whenever you need it.
Hear from our customers
Don’t just take our word for it
Ask Us Anything
If you can't see your question below, send us a message, we'd be happy to help.
Yes — an annual air source heat pump service is the best way to keep your system running efficiently, catch small problems early, and avoid a costly breakdown. Without regular servicing, performance can quietly drop over time even if the unit seems to be working fine. It also ensures your manufacturer warranty remains valid. For example: View Vaillants Warranty T&C’s here.
We wouldn’t recommend it — skipping an air source heat pump service can invalidate your manufacturer’s warranty, leaving you without cover if something goes wrong later. Sticking to an annual air source heat pump service keeps your warranty valid and your system protected.
Basic upkeep, like clearing leaves and debris from the outdoor unit, is fine to do yourself, but a full air source heat pump service should be carried out by a qualified and registered engineer.
Refrigerant handling is legally regulated, so a professional air source heat pump service is the only way to keep the system safe, compliant, and under warranty. Read more here: https://www.gov.uk/guidance/fluorinated-gases-f-gases
Most air source heat pump service visits take around 1 to 2 hours, depending on the size and condition of your system. It’s a straightforward appointment, and our engineer will let you know at the end if anything needs following up on.
You don’t strictly need one — you can book an air source heat pump service as a one-off each year — but having a plan in place makes it easier, since your annual air source heat pump service is scheduled automatically and you don’t have to remember to book it yourself. It also means one less thing to think about, with a trusted engineer already lined up when it’s due.
If we spot an issue during your air source heat pump service, we’ll resolve what we can there and then. If it can’t be fixed within the scheduled appointment time, we’ll call you to arrange a separate visit to sort it — so you’re never left waiting without knowing what’s going on.
A standard air source heat pump service costs £249, depending on the size of your system. If you’d rather spread the cost, a service plan lets you pay in smaller, regular instalments instead of one lump sum at renewal time, there’s no extra cost for paying monthly.
We carry out an air source heat pump service on all major makes and models, so whatever brand or age of system you have, our engineers will be able to look after it. Our engineers attend regular manufacturer training, so we stay familiar with all makes and models as the industry and technology continue to innovate. If you’re not sure whether your unit is covered, just get in touch and we’ll confirm before booking.
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