Cookie Policy

This Cookie Policy explains how TrueCare Energy Solutions Limited (trading as “TrueCare Energy”, “we”, “us” or “our”) uses cookies and similar technologies on our website, truecareenergy.co.uk, and what choices you have about them. It should be read alongside our Privacy Policy, which explains more generally how we handle your personal information.

TrueCare Energy Solutions Limited (company number 17027773) is the organisation responsible for this website and the cookies it sets. You can contact us at info@truecareenergy.co.uk, or Office 35, Balby Court Business Campus, Carr Hill, Doncaster, DN4 8DE.

the cookies we use

Strictly necessary cookies. These keep our website secure and working properly — for example, remembering your progress through a multi-step quote or enquiry form, and remembering your cookie preferences. These don’t require your consent and can’t be switched off.

Analytics cookies. We use Google Analytics to understand how visitors use our site, so we can improve it. These only run if you consent to them.

Specifically, we use a first-party cookie to remember your cookie preferences (kept for 12 months); Google Analytics cookies such as _ga, _ga_* and _gid for website analytics (kept for up to 2 years); and, where enabled, the Meta (Facebook) Pixel cookie _fbp for advertising measurement (kept for 90 days).

your consent

Under UK PECR and UK GDPR, we need your consent before setting any cookie that isn’t strictly necessary. You choose which categories to allow via the cookie banner on our website, and you can change your choice at any time through the cookie settings link in our site footer. You can also block or delete cookies through your browser settings.

questions or complaints

Contact us at info@truecareenergy.co.uk. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Last reviewed date: 15th September 2026